999ox Privacy Policy — Our Commitment to Protecting Your Information

1 Introduction & Purpose

999ox.pro is fully committed to protecting the privacy of all its members and visitors. This Privacy Policy ("Policy") clearly describes what information 999ox collects, why it is collected, how it is stored, and the circumstances under which it is used.

We believe privacy is a fundamental right. Whether you are registering, playing, or making transactions on 999ox, your data is protected at every step. Our Privacy Policy is built in accordance with international data protection standards.

By accessing or using 999ox, you fully accept the terms of this Privacy Policy. If you disagree with any part of it, please contact our support team or stop using the platform.

2 What information we collect

999ox collects various types of information, falling into two main categories — what you provide directly and what is automatically collected while you use the platform.

999ox does not collect any personal information beyond what is listed above. We always follow a minimum data collection policy.

3 Purpose of Data Usage

999ox uses the information it collects solely for the specific purposes outlined below. Your data is never used for any additional or unrelated purpose.

• For account creation, verification, and management
• For processing all financial transactions, including deposits and withdrawals
• To ensure fast and efficient customer service and support delivery
• To detect and prevent fraud, money laundering, and unauthorized activity
• To promote responsible gaming and monitor the risk of gaming addiction
• To meet legal obligations and comply with regulatory requirements
• To enhance platform performance and develop new features
• To send you promotional offers and updates with your consent

4 Data Retention & Duration

Your information is stored on 999ox's secure servers. Retention periods depend on the type of data and the purpose for which it was collected.

• Active account data is retained for as long as the account remains active
• Data may be retained for up to 5 years after account closure to meet legal requirements
• Financial transaction records are retained for 7 years in accordance with regulatory requirements
• Gaming history is typically retained for up to 2 years
• Log and session data is automatically deleted after 90 days

Once the retention period expires, data is securely and permanently deleted or anonymized so that no individual can be identified.

5 Sharing Information with Third Parties

999ox does not sell or rent your personal information. However, limited data may be shared with trusted partners in certain specific circumstances.

• Payment Processors: For verifying transactions with bKash, Nagad, Rocket, and banks
• KYC services: With registered third-party service providers for identity verification
• IT services: With partners responsible for server hosting and security management
• Legal authorities: Upon a valid court order or legitimate request from a regulatory authority
• Fraud Prevention: With security agencies for the detection of criminal activity

6 Cookie Policy

999ox uses cookies on its website. Cookies are small text files stored on your device that help improve the platform's performance and functionality.

• Essential Cookies: Essential for login sessions and security — cannot be disabled
• Functional cookies: To remember your language preferences and settings
• Analytics Cookies: To understand user behavior and improve the platform
• Performance Cookies: For identifying loading times and technical issues

You can disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may limit some features of the platform.

7 Your privacy rights

Every 999ox member has full control over their own data. You may exercise the following rights at any time:

To exercise any of these rights, please contact our support team. We aim to respond within 30 business days.

8 Children's Privacy Protection

999ox is an 18+ platform. We do not knowingly collect any information from individuals under the age of 18. Age verification is strictly enforced during the registration process.

• Age verification is mandatory at registration
• Age is verified through KYC when there is any doubt
• Underage accounts are closed immediately
• Parents may request the deletion of their child's data

9 Security Measures

To protect your information, 999ox uses industry-leading security technology. The core components of our security framework are:

• 256-bit SSL/TLS encryption — applied to all data transmissions
• Two-Factor Authentication (2FA) — Applied to all sensitive operations
• Firewall & Intrusion Detection System — Active 24/7
• Regular security audits and penetration testing
• Data Backup — Across multiple secure locations
• Employee access to data is restricted and logged

Please note that no internet transmission can be guaranteed 100% secure. Use a strong password to protect your account and never share it with anyone.

10 Policy Changes & Updates

999ox reserves the right to update this Privacy Policy at any time. Whenever a significant change is made, we will notify you in the following ways:

• Notifications will be sent to your registered email
• A pop-up notice will be displayed upon logging into the platform
• The "Last Updated" date at the top of this page will change
• 30 days' notice will be given for any significant changes

Continued use of the platform after an updated policy is published will be considered acceptance of the new terms. If you disagree with any part of the policy, please stop using your account and contact us.

11 Contact & Complaints

For any questions, concerns, or complaints regarding our Privacy Policy, please reach out to our dedicated Privacy Team. We're always here to help.

• Contact us by email: [email protected]
• Get direct support via live chat
• Log in to your account and open a support ticket
• Responses are typically provided within 24–48 hours
• Complex matters may take up to 7 business days